Shipping Policy

At Velora, we work hard to get your order to you as quickly and safely as possible.

Estimated Delivery Time

Orders typically arrive within 7–10 business days after your order is placed. Business days do not include weekends or public holidays.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or unusually high order volumes.

Order Processing

Once your order has been confirmed, it will be prepared for shipment. You’ll receive a shipping confirmation email with tracking information as soon as your package is on its way.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to change the address. Velora is not responsible for orders delivered to an incorrect address provided at checkout.

Multiple Packages

If your order contains multiple items, they may occasionally arrive in separate packages. You will not be charged additional shipping fees when this occurs.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please check your tracking information first. If there has been no update for several business days, contact our customer support team and we’ll help investigate.

Velora is not responsible for carrier delays, but we will always do our best to help resolve delivery issues.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, or you believe it has been lost in transit, please contact us with your order number and any relevant photos.

Packages marked as “delivered” by the carrier are not considered lost. We recommend checking around your property, asking other household members, and contacting the carrier before reaching out to us.